Start fresh with new skills. Get 10% off course fees with the code FRESH2026 until April 21, 2026 and set yourself up for exponential growth this year.

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BUSINESS PROCESS DESIGN FOR
STRATEGIC MANAGEMENT

ONLINE SHORT COURSE

Achieve continuous business process improvement and understand the necessity of change, led by industry pioneers from MIT Sloan.

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Duration

6 weeks, excluding
orientation

Effort

5-7 hours per week,
entirely online

Learning Format

Weekly modules,
flexible learning

Other Detail

Earn a digital
MIT Sloan certificate

Get 10% off until April 21, 2026.

Start fresh with new skills.

It’s time for a new season of personal growth. Take 10% off this online course with the code FRESH2026.

*Offer applies to any start date for participating courses where registration is currently open as long as you register and pay by April 21, 2026, at 11:59 p.m. Eastern Time (U.S.). To redeem the offer for executive education courses, register on getsmarter.com, using code FRESH2026 at checkout. The discount cannot be combined with any other offers for executive education courses.

ON COMPLETION OF THIS PROGRAM, YOU'LL WALK AWAY WITH:

  1. A fundamental understanding of how your own management approach and well-designed work can be improved to increase your team's performance.

  2. Enhanced problem-solving skills and techniques to improve and solve complex organizational processes.

  3. Deep knowledge of the five principles of Dynamic Work Design and the ability to apply these principles within a specific business context in your organization.

  4. Access to content, strategies, and thought leadership from the MIT Sloan School of Management's highly rated, on-campus course.

COURSE CURRICULUM

Over the duration of this online program, you'll work through the following modules:

MODULE 1 An Introduction to the Five Principles and Approach of Dynamic Work Design

Justify the need for a dynamic approach to business process design.

MODULE 2 Solve the Right Problem with a Good Problem Statement

Produce and critique a comprehensive problem statement and conduct a good investigation.

MODULE 3 Structure for Discovery

Incorporate "Discovery" into doing the work and visualize the management of work.

MODULE 4 Connect the Human Chain

Diagnose, visualize, and improve work and management chains.

MODULE 5 Regulate for Flow: The Key to Agility

Apply visualization and pull methods to improve workflow and capacity utilization and manage a portfolio of projects.

MODULE 6 Visual Management and Getting Started

Incorporate the three structures to visualize work and start small.

Please note that module titles and their contents are subject to change during course development.

YOUR FACULTY DIRECTORS

Nelson Repenning

School of Management Distinguished Professor of System Dynamics and Organization Studies, MIT Sloan

In addition to his position at the MIT Sloan School of Management, Repenning currently serves as the faculty director for the MIT Leadership Center. His early work focused on understanding the inability of organizations to leverage well-established tools and practices. Repenning's research has been recognized with several awards, including best paper recognition from both the California Management Review and the Journal of Product Innovation Management. Today, Repenning focuses on developing the theory and practice of Dynamic Work Design and Dynamic Management Systems, and is a partner at ShiftGear Work Design where he serves as its chief social scientist.

Donald Kieffer

Senior Lecturer in Operations Management, MIT Sloan

Kieffer works globally with a focus on knowledge, creative, and executive work. He spent 15 years at Harley-Davidson, where he led the Twin Cam 88 engine project and became vice president of Manufacturing Excellence, responsible for both engine manufacturing and improvement across the company. He was also senior vice president of operations for a multinational corporation, and responsible for 5,000 people globally in manufacturing, engineering, supply chain, quality, and logistics. Kieffer has been managing partner at his consulting company, ShiftGear Work Design, since 2007.

"The online learning experience was seamless and the course flowed well from the first module until the end. My understanding of the topic has been greatly enhanced. I'm surprised at how much I have taken away from this course; I've completed previous short courses in other subjects through other schools and found this content more relevant to my work and delivered in a more effective way. The videos throughout the course brought the content home for me."– Mike Fein, Director of Global Security, Google

AN ONLINE EDUCATION THAT SETS YOU APART

This MIT Sloan online program is delivered in collaboration with online education provider GetSmarter. Join a growing community of global professionals, and benefit from the opportunity to:
Develop new competencies and earn valuable recognition from an international selection of universities and institutions, entirely online and on your own time frame.
Enjoy a personalized, people-mediated online learning experience that supports you every step of the way.
Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones